Returns & Exchanges

RETURNS & EXCHANGES POLICY

We want you to love your Cool Metal Signs brand décor! The Cool Metal Signs team is committed to delivering the highest quality pieces in the industry. We back our items with a 30-day Money-Back Guarantee of Satisfaction (exception: Personalized Monograms).

If for any reason you are not satisfied with any item, simply return it within 30 days and we'll exchange, credit, or refund the cost of the item.

Please note: Any items that are customized (Personalized Monograms) cannot be returned or exchanged unless damaged or defective. We do accept cancellations if you contact us within 10 hours of placing your custom order. After 10 hours, we can accommodate changes within a limited timespan of placing your order. Please see our FAQS page for more information.

Returns can be sent to:

Cool Metal Signs
329 S Oyster Bay Rd, 2039
Plainview, NY 11803

Customer is responsible for shipping costs to and from delivery location for any returned item.

If you have any questions about our return policy, just send us an email.